LORANTHRA Money Back Guarantee Policy

At LORANTHRA, we stand firmly behind the quality of our products and are dedicated to ensuring your complete satisfaction. Our Money Back Guarantee policy is designed to give you peace of mind and a hassle-free shopping experience.

Eligibility for Returns

• Products must be returned within 30 days of receipt.
• Items should be in their original condition, unworn, and unused, with all original packaging.
• Proof of purchase must be provided, such as a receipt or order confirmation email.

Return Process

To initiate a return, please contact our Customer Care team at [email protected] with your order details. Our team will guide you through the process and provide a return shipping label.

Refunds

• Refunds will be processed to the original payment method.
• Please allow up to 14 business days from the date we receive your return for the refund to be processed.
• Shipping costs for the original purchase are non-refundable, unless the return is due to a defect or error on our part.

Exchanges

If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item on the LORANTHRA website.

Exceptions

Please note that certain items, such as custom-made orders and final sale items, are non-returnable and non-refundable. This will be clearly indicated at the time of purchase.

Contact Us

If you have any questions or require further assistance, please contact our Customer Care team at [email protected] or call us at 555-0123-456.

Thank you for choosing LORANTHRA. Your satisfaction is our priority.